Fundraising complaints
Takes complaints about fundraising and “stop contacting me” requests seriously, and logs exactly which contact to stop.
What it does
- Logs which kinds of contact to stop: calls, texts, emails or post.
- Never argues or tries to change their mind, and never asks them to give.
- Names the Scottish Fundraising Adjudication Panel or the Fundraising Regulator if asked.
- Stop requests are kept out of CRM sync and conversion tracking.
Works with
- Phone calls
- Website chat
Setting it up
Choose your nation and say when you’ll reply.
Set up around how your business works. If you need it to do more, one of our developers can build that for you. Arrange a call ›