Helpdesk tickets
Opens a ticket in your helpdesk for each call back and urgent call, and closes it when you mark it done.
What it does
- Each call back and urgent call becomes a ticket, with the caller’s name, number and what they said.
- Optionally new enquiries and unhappy customers too.
- Tickets are internal: the caller isn’t emailed by your helpdesk.
- Mark the call back done in your dashboard and the ticket is closed.
Works with
- Zendesk
- Freshdesk
- HubSpot Service Hub
- Help Scout
Setting it up
Add your helpdesk address and an API key or token. For Help Scout, your app’s ID and secret and the mailbox to use.
Set up around how your business works. If you need it to do more, one of our developers can build that for you. Arrange a call ›