Smart routing
Your own rules for who hears about what: a caller who mentions a topic is passed straight to the right person.
What it does
- Write simple rules: when a caller mentions “boiler” or “leak”, tell the engineer; “invoice” or “bill”, tell accounts.
- Each rule can tell up to three people, by text or by email.
- Anything that matches no rule can go to a fallback, such as the office.
- Choose whether call backs, enquiries, urgent calls or call summaries are routed.
Works with
- Text messages from your own number
- Email, with Email notifications
Setting it up
Add your words and who to tell for each rule. “Show my rules” lists them in plain words.
Set up around how your business works. If you need it to do more, one of our developers can build that for you. Arrange a call ›