Extra support for callers
Spots callers who need more help, slows down and keeps it simple, and offers a call back from a person.
What it does
- Notices confusion, distress, hearing difficulty, text-relay calls and carers calling for someone.
- Speaks more slowly, one thing at a time, reads back what it understood, and never sells.
- Offers a call back from a person, and notes a support need only if the caller agrees.
Works with
- Phone calls
- Website chat
- Relay UK text-relay calls
Setting it up
Switch it on, and add any extra help you offer, such as large-print letters.
Set up around how your business works. If you need it to do more, one of our developers can build that for you. Arrange a call ›