Emergency call-outs
Spots real emergencies, gives the right safety advice first, says your out-of-hours charge up front, and flags the job as urgent.
What it does
- You say what counts as an emergency for your business, in your own words.
- Safety first: a caller who smells gas is told to leave and ring the National Gas Emergency Service; anyone hurt is told to ring 999.
- Your out-of-hours charge is said before any details are taken, and the caller is asked if they’re happy to go ahead.
- Accepted emergencies reach you as urgent call backs, so your on-call rota and urgent escalation hear about them straight away.
Works with
- On-call rota
- Urgent escalation
- Team alerts
Setting it up
Write what counts as an emergency, your charge, and the area you cover.
Set up around how your business works. If you need it to do more, one of our developers can build that for you. Arrange a call ›