Returns and faulty goods

Gives callers the right UK wording on refunds, faulty goods and 14-day online returns, and keeps your own goodwill policy separate.

What it does

• The 30-day right to reject, repairs and replacements, and 14 days to cancel online.
• Your own returns policy kept apart from the law.
• Never agrees a refund; every case goes to your team.

Works with

• Phone calls
• Website chat

Set up around how your business works. If you need it to do more, one of our developers can build that for you. Arrange a call ›