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CallsCovered · Plugins · Shops and repairs

Plugins for shops and repairs.

Orders, stock, click and collect and repair updates, for shops online and on the high street. Each plugin is set up around how your business works, and when you need something that isn’t here, one of our developers builds it for you.

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Ready-made pack

Ready-made pack

Shop and retail

Orders, stock, collections and returns, answered in the right words every time.

£2 a month6 pluginsSet up this pack ›
  1. Shopify orders and stockFreeTells customers where their order is, and whether something is in stock.
  2. Click and collectFreeGives collection hours, what to bring and how long orders are held.
  3. Returns and faulty goodsFreeUses the right UK wording on refunds, faulty goods and online returns.
  4. Gift vouchersFreeTells callers where to buy gift vouchers and how to use one.
  5. Square Loyalty pointsFreeTells customers their loyalty points and how close they are to a reward.
  6. Review requestsAsks how it went and sends happy customers your review link.

Plugins for shops and repairs

11 made for shops and repairs, and 38 for every business.

Shopify orders and stockTells customers where their order is, once they give the order number and email, and whether something is in stock.FreeWooCommerce orders and stockTells customers where their order is, once they give the order number and email or postcode, and whether something is in stock.FreeClick and collectCollection hours, what to bring and how long orders are held, said the same way every time.FreePhone and computer repairsMake, model and fault for repairs, a reminder to back up, and never asks for a passcode or password.FreeAge checksChecks people are old enough before booking tattoos, piercings, injectables or sunbeds.FreeWalk-ins welcomeTells callers when walk-ins are welcome and when it’s usually quieter, and offers a booking instead.FreeGift vouchersTells callers where to buy gift vouchers, how long they last and how to book with one.FreeFloristsFlower orders taken for the team: occasion, budget, delivery date and the card message, with payment only through your own link.FreeCake makers and bakeriesCelebration and wedding cake orders: date, servings, design ideas and allergies passed to you, with nothing promised as allergen-free.FreeReturns and faulty goodsGives callers the right UK wording on refunds, faulty goods and 14-day online returns, and keeps your own goodwill policy separate.FreeSquare Loyalty pointsTells customers how many Square Loyalty points they have and how close they are to their next reward, found by their phone number.FreePayment fraud warningsWarns callers that you never change bank details by phone or email, and flags anyone who asks.FreeExtra support for callersSpots callers who need more help, slows down and keeps it simple, and offers a call back from a person.FreeStaff absence lineYour staff ring your usual number to call in sick, and the person who arranges cover gets a text straight away.FreeService areaChecks the caller’s postcode before booking a visit, and turns away jobs outside the area you cover.FreeHome Report requests (Scotland)Scotland only: buyers and solicitors asking for a Home Report are told how to get it, and the request is logged the same day.NewFreeLoop valuation requestsSales valuation call backs arrive in Loop as valuation requests, ready to book the appraisal.NewFreeAutotask ticketsIT support calls become Autotask tickets for the caller’s company.NewFreeMicrosoft BookingsYour receptionist tells callers when you’re free and texts them your booking page.FreeCal.com bookingsYour receptionist tells callers your next free times and texts them your booking page.FreeData requestsRequests for a copy of someone’s personal data, or to delete it, are logged with the date, so the one-month deadline isn’t missed.FreeCalendly booking linksTexts callers a one-time Calendly link to book a consultation at a time that’s really free.FreeCall recording noticeTells every caller that an AI assistant answers and a written record is kept, and deletes it for anyone who says no.FreeMarketing consentAsks callers if they’d like offers by text or email, one question each, and keeps a record of every yes.FreeBookwhen classesTells callers which of your Bookwhen classes and events have space, and texts them your booking page.FreeGift Up vouchersChecks a gift voucher’s balance and expiry mid-call, and notes the code on the booking for your team.FreeSmart routingYour own rules for who hears about what: a caller who mentions a topic is passed straight to the right person.FreeConversion trackingShows which of your ads bring real customers, by reporting the bookings and enquiries your receptionist wins.FreeEmail notificationsEmails your team about each booking, call back and urgent call, from your own email service.FreeUrgent escalationPages your on-call team when a caller has an emergency, through the on-call tool you already use.FreeHelpdesk ticketsOpens a ticket in your helpdesk for each call back and urgent call, and closes it when you mark it done.FreeTask listTurns call backs and urgent messages into tasks in the tool your team already plans its work in.FreeSpreadsheet logAdds a row to your spreadsheet for every booking, call back, enquiry and call.FreeDaily summaryA short round-up each day of bookings, cancellations, call backs and urgent calls.FreeCalendar syncKeeps bookings off times you’re busy, and puts every booking in your own calendar.FreeBooking depositsTexts a secure Stripe deposit link after a booking, with payment going straight to your account.FreeAppointment remindersTexts people before their appointment, so fewer forget to turn up.FreeCancellation listWhen someone cancels, the slot is texted to people waiting for an earlier one.FreeReview requestsAsks people how their visit went, and sends the happy ones your review link.Text messagesAnswers texts sent to your number, and lets people reply to your reminders.FreeEmailReads your inbox and answers new emails, for you to approve or sent automatically.FreeWhatsAppAnswers WhatsApp messages from your own WhatsApp account.On requestTeam alertsPosts bookings, callbacks and urgent calls to your team’s chat.FreeOn-call rotaTexts the person on call straight away when a caller says it’s urgent.FreeCRM syncAdds enquiries, call backs and bookings to your CRM without duplicate contacts.FreeAccessibility needsTells callers about your step-free access, parking, hearing loop and interpreters, and asks if they need anything.FreeRunning lateWhen clients call to say they’re running late, tells them your rule and lets your team know straight away.FreeDiscounts and concessionsTells callers about your student, NHS, Blue Light or over-60s discounts and the proof they need.FreeWebhooksSends every booking, callback, enquiry and call summary to your other tools.Need something else?One of our developers builds plugins for your business. Tell us what you’d like it to do.Arrange a call

Custom plugins

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Need something that isn’t here? Tell us what you use and what you’d like it to do. One of our developers will build a plugin for your business.

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