Help › Billing

The Billing page

What's on your monthly bill: your plan, paid plugins, and how a plugin switched on or off part-way through a month is charged.

Billing shows what you pay each month: your plan, plus any paid plugins. It's for checking your bill. You don't pay or change card details here.

What's on the page

Your plan. The first line shows your plan's name and its monthly price. Your plan price is agreed with CallsCovered for your business. If no plan has been set yet, it says "Set by CallsCovered".

Paid plugins. One line for each paid plugin you have, with its monthly price and the date it was added ("Plugin, since 3 March 2026", for example). Free plugins never appear here and never change your bill.

You may also see:

• your price. CallsCovered has agreed a different price for that plugin with you. The standard price is shown crossed out beside it.
• Included. The plugin is part of your deal at no extra cost.
• Switched off: charged for this month only. You switched it off this month. It's on this month's bill and drops off from next month.

Other lines. Any regular discount or extra agreed with CallsCovered, marked Every month. A discount shows with a minus sign.

Each month. The total: your plan, plus your paid plugins, plus or minus any regular adjustments. It's never less than £0.

Waiting for approval. Paid plugins you've asked for that CallsCovered hasn't approved yet, with the date you asked and the monthly price. They're not on your bill until they're approved.

How plugin charges work

Paid plugins are month to month:

• A paid plugin that's on at any point in a calendar month is charged for that whole month, even if it was on only briefly.
• Switch it off whenever you like. You're not charged for it from the next month.
• Months run by UK time.

Adding a paid plugin

Free plugins you switch on yourself. Paid ones you request:

1. Go to Plugins and choose the plugin.
2. Click Request to add and confirm.
3. CallsCovered approves it. It's then switched on and added to your bill.

If a request can't be approved, the plugin says so, with a note from us, and you're welcome to ask again. See Plugins.

Removing a paid plugin

Go to Plugins, open the plugin and click the button at the bottom that says "Switch (plugin name) off", then confirm. Your receptionist stops using it straight away. It stays on this month's bill and you won't be charged for it from next month.

Questions about your bill

Calls, texts and voices are billed by those providers, not on this page. See What you pay, and who you pay.

Email hello@callscovered.ai. To change your plan, email us too: plans are set by CallsCovered.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.