Help › Billing
What you pay, and who you pay
What your CallsCovered bill covers, and the phone, text and voice charges you pay to those providers directly.
There are two kinds of cost: what you pay CallsCovered, and what you pay the companies that carry your calls and texts. We don't add anything on top of the second kind.
What you pay CallsCovered
Your monthly plan price, agreed in your contract, plus any paid plugins you've added. It covers setting up your receptionist, hosting it, updates, keeping an eye on it, fixing problems, support, and the new plugins we add to the catalogue. You can see the exact amount on The Billing page.
The AI that writes your receptionist's replies is run by CallsCovered for you. You don't need an AI account or key of your own. See The AI behind your receptionist.
What you pay providers directly
| What | Who you pay | When |
|---|---|---|
| Phone calls and texts | Your phone provider: Twilio, or SignalWire, Telnyx, Vonage or Plivo if you use one of those | Always, for the calls and texts your receptionist's number carries |
| Voices on live calls | Twilio, as part of your Twilio bill | When Twilio speaks the voice (the standard live calls) |
| Your own voice provider | ElevenLabs, Google, Amazon Polly, Azure, Cartesia or Deepgram | Only if you add your own key in Phone voice |
| Services plugins connect to | That company, for example Stripe or SendGrid | Only if you use a plugin that needs one |
These are your own accounts, so each provider bills you at its own prices and you can see your usage there. Check a provider's prices before you switch to it.
More on each: Phone providers, Choosing your receptionist's voice, How plugins work.
Keeping costs down
- Forwarding only When I don't answer and When I'm busy, rather than Every call, means your receptionist only handles calls your team misses. See The setup guide.
- Your phone provider's own account shows what each call and text cost. Set a spending alert there if it offers one.
Questions about your bill: hello@callscovered.ai.
Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.