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The AI behind your receptionist
Which AI writes your receptionist's replies, what happens if it's slow, what it's sent, and how its cost is handled.
Your receptionist's replies are written by an AI model. CallsCovered chooses it, sets it up and keeps it running, so there's nothing for you to configure.
Which AI
- DeepSeek writes the replies on calls, website chat, texts, WhatsApp and emails, and drafts the changes on the Flow page.
- On live phone calls, a DeepSeek model run on Cloudflare speaks first, because it starts answering fastest.
- A backup model (Meta's Llama, run on Cloudflare) takes over for a reply if DeepSeek is slow or doesn't answer, so a conversation never stops.
Reading your website in The setup guide uses the Cloudflare model.
What the AI decides, and what it doesn't
The AI writes what to say and works out what the person needs. The important checks are done by the system, not the AI: whether a booking time is free and fits your rules, who someone is, and whether they've agreed to a text. See How your receptionist decides what to do.
The AI answers only from the facts you've given it. If you see a wrong answer, add or fix the fact in Settings, or use Set answers for a reply that must always be word for word.
What it's sent
To write each reply, the AI is sent your receptionist's instructions, the facts about your business and the conversation so far, plus what it needs at that moment, such as your free appointment times. It's not sent other people's conversations or your dashboard password.
For what's kept afterwards, and for how long, see Privacy and data retention.
What it costs you
You don't need an AI account or key of your own. How AI use is charged is set out in your contract with CallsCovered. See What you pay, and who you pay.
Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.