Help › Settings

Set answers

Give your receptionist questions to answer in your exact words, such as parking, prices or cancellation policy.

Set answers are questions your receptionist answers in your exact words. Use them where the wording matters: a cancellation policy, a price, directions or anything you're often asked.

Adding a set answer

1. Go to Settings and click Set answers.
2. Click Add a question.
3. In the first box, type the question, for example "Do you have parking?".
4. In the second box, type the answer exactly as you want it given.
5. Add more the same way. Remove one with the cross beside it.
6. Click Save set answers.

Limits

• Up to 30 set answers. Adding a 31st shows "Up to 30 set answers."
• A question can be up to 200 characters, an answer up to 600.
• A question without an answer, or an answer without a question, isn't saved.

How your receptionist uses them

When someone asks one of your questions, or the same thing in other words, your receptionist is told to give your answer word for word. You don't need to list every way of asking.

This is an instruction to your receptionist rather than a recording. On calls your answer is spoken in your receptionist's voice.

Set answers or facts?

• Use Set answers when the exact wording matters.
• Use What your receptionist should know for background it can put in its own words, such as prices, team changes and closures.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.