Help › Dashboard

The Callbacks page

See who asked to be rung back, call them from the dashboard, and mark each one done.

Callbacks lists people who asked for someone to ring them back. The page appears if your plan includes callbacks. The number beside Callbacks in the menu is how many are still waiting.

The two lists

• Waiting. Requests nobody has dealt with yet.
• Done. Requests you've marked done.

What each request shows

• their name and number (or just the number, or "Unknown caller");
• why they want a call back, or "No reason given";
• when they asked.

Buttons

• Call. Rings their number from your phone or computer. Shown when there's a number.
• Mark done. Moves the request to Done once you've rung them.
• Reopen. On the Done list, moves a request back to Waiting.

Marking a callback done doesn't text or email the caller. If you've connected the Helpdesk tickets or Task list plugin, the matching ticket or task is closed or ticked off there too, where that service allows it. See Plugins.

Downloading callbacks

To get your callbacks in a spreadsheet, use Download on the Insights page and choose Callbacks.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.