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The Email page
Read the emails your receptionist has picked up, check the replies it has written, and send or skip them.
Email shows new emails to your business inbox, with the replies your receptionist has written for them. The page appears once the Email plugin is switched on for your business. See Plugins.
If the plugin is on but your email settings aren't added yet, the page says "Not connected yet". Click Open Plugins and fill in your email settings there.
How it works
Your inbox is checked every few minutes. For each new email, your receptionist writes a reply. What happens next depends on the Replies setting in the Email plugin:
- Draft them for me to approve. Every reply waits here for you.
- Send them automatically. Replies go out by themselves. Anything that needs a person, such as complaints, cancellations or things it can't answer, still waits for you.
Emails that look automated aren't answered at all: newsletters, mailing lists, auto-replies, out-of-office messages and messages from no-reply addresses.
The number beside Email in the menu is how many replies are waiting for you.
The lists
- Needs you. Replies waiting for you to send or skip.
- Sent. Replies that have gone, by you or automatically.
- Not answered. Emails that were skipped, by you or because they looked automated.
- All. Everything.
Each row shows who it's from, the subject, the start of the email, when it arrived, and a label:
| Label | Meaning |
|---|---|
| needs you | Your receptionist thinks a person should deal with this one |
| draft ready | A reply is written and waiting for you |
| sent | You sent the reply |
| sent automatically | The reply went out by itself |
| discarded | You clicked Don't reply |
| a reason, such as "Newsletter or mailing list" | Skipped because it looked automated |
Checking for new email
Click Check now to look for new email straight away. A message tells you how many new emails were found, or "No new email".
Opening an email
Click a row to open it. You'll see what they wrote under They wrote.
For a reply that's waiting:
- The reply is in an editable box. Change it as much as you like. Your email signature is added when it's sent.
- Send reply emails your reply to the person straight away, from your business address. This can't be undone.
- Don't reply moves it to Not answered without sending anything.
If your receptionist thinks a person should handle it, a note at the top says so. Read the reply carefully before sending.
For a sent email you see the reply that went and when. For a skipped one you see why it wasn't answered.
Changing the email settings
Your email address, server details and the Replies setting are in the Email plugin on the Plugins page. See Plugins.
Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.