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The Conversations page

Find any call, chat or message, read its summary and full transcript, call the person back, or delete it.

Conversations lists every call and chat your receptionist has handled, newest first, with the full transcript of each.

The list

Each row shows who it was (their name if they gave one, otherwise their number, or "Unknown caller" or "Website visitor"), the first line of the summary or their first message, and when it was. Today's show the time; older ones show "Yesterday", the day, or the date.

The page shows your 300 most recent conversations. For older ones within the time you keep conversations, use the CSV download on Insights.

Searching and filtering

• Search names, numbers or words. Matches the name, phone number, first message and summary. It doesn't search the whole transcript.
• All, Calls, Chats. Chats means website chat.
• WhatsApp, Email, Texts. These extra filters appear once you have at least one conversation of that kind.

Opening a conversation

Click a row to open it in a panel on the right. You'll see:

• the channel (such as Phone call or Website chat) and when it started;
• a Call button with their number, if there is one, to ring them from your phone;
• the summary of what happened;
• the full transcript, with who said what and when. If a caller pressed a key on their keypad, it shows as "Pressed" and the key.

Close the panel with the cross, by clicking outside it, or with the Esc key.

Deleting a conversation

At the bottom of an open conversation, click Delete this conversation, then confirm. It's deleted for good, with its transcript, and can't be brought back. Any booking, callback or lead it created stays where it is.

You don't need to delete conversations by hand to keep things tidy. They're deleted automatically after the time set in Settings under Privacy.

Nothing here yet?

An empty list says "Quiet so far." Calls and chats appear as your receptionist answers them. Nothing on this page sends a text or email to anyone.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.