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Team alerts

Post bookings, call backs and urgent calls to your team's Slack, Microsoft Teams, Discord, Google Chat or Telegram.

Team alerts posts a short message in your team's chat whenever your receptionist does something you'd want to know about: a new booking, a cancellation, a call back request, an urgent call. Everyone in the channel sees it at once, without opening the dashboard.

What it posts

Each message has a title (such as "New booking" or "Urgent") with your business name, then a line saying what happened. For example: "Sam Patel, 07700 900123 booked Tuesday 3 November at 9:30am (ref ...) by phone."

You choose how much it posts with What to post:

• Bookings, callbacks and urgent calls (the default): new bookings, cancellations, call back requests, urgent calls and unhappy customers.
• Everything, including call summaries and new enquiries: all of the above, plus call summaries, new enquiries, call backs marked done, customer feedback and deposit updates.
• Urgent calls only.

What you need

An incoming webhook address from your chat app. This is a private link that lets CallsCovered post into one channel.

• Slack: Apps, then Incoming Webhooks.
• Microsoft Teams: the channel's Workflows, then "Post to a channel when a webhook request is received".
• Discord: Channel settings, then Integrations, then Webhooks.
• Google Chat: the Space, then Apps & integrations, then Webhooks.
• Telegram: make a bot with @BotFather, add it to your group, then use an address in the form https://api.telegram.org/bot<token>/sendMessage?chat_id=<your group's chat ID>.

Setting it up

1. Open Plugins, choose Team alerts and click Switch on.
2. Paste the address into Incoming webhook address.
3. Choose What to post.
4. Click Save and test. A test message ("This is a test from CallsCovered. Alerts are working.") is posted to your channel.

If the address isn't from one of the five apps, you'll be told straight away.

Cost

Free. Your chat app's own plan is between you and them.

Privacy

Messages include what your receptionist took down: the caller's name and phone number, the booking time and reference, the reason for a call back, and for urgent calls the first 200 characters of what they said. They're stored in your chat app, under its rules. Post to a private channel that only your team can see.

Anything a caller said is posted as plain text, so it can't mention people in the channel or hide a link.

Limits

• One channel per business. To reach several channels, use your chat app's own forwarding, or the Webhooks plugin.
• If your chat app refuses a message (for example because the webhook was deleted), the plugin shows Needs attention with the reason. That message isn't sent again.
• It tells your team; it doesn't wake anyone up. For emergencies out of hours, see Urgent escalation or On-call rota.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.