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Put me through

When a caller asks for a person, your receptionist offers to put them straight through to you, at the times you choose.

Some callers want to speak to a person. With Put me through on, your receptionist offers to put them straight through to your own phone, at the times you choose. If nobody picks up, the call comes back to your receptionist, who takes a message.

What it does

When a caller asks for a person, a human, someone in the office, or a member of the team by name, your receptionist offers: "I can put you through now, or take a message. Which would you prefer?"
Only when the caller clearly says yes does it put them through.
Your phone shows the caller's own number, so you know who it is.
If nobody answers within 20 seconds, or the line is busy, the call comes back to your receptionist: "Sorry, nobody could take the call just now. Can I take your name and number, so they can call you back?"
Outside your chosen times, your receptionist doesn't offer it and takes a call back request as usual.

Settings

Put callers through to: a UK number, like 0131 496 0000. It can be a mobile or a landline.
When: While you're open (your opening hours), or At the times below.
For your own times: Days (for times below) (Monday to Friday, Monday to Saturday or Every day), From (for times below) and Until (for times below), on the hour between 6am and 10pm.

If the Closures and holidays plugin says you're closed today, nobody is put through.

What you need

Twilio as your phone provider, with its details in Settings > Phone line.

Setting it up

Switch the plugin on from the Plugins page (see Plugins overview).
Fill in Put callers through to and choose When.
Press Save and test. It tells you whether callers could be put through right now.

Each put-through, and each call nobody answered, is listed in the plugin's Recent activity.

What it costs

Free. Put-through calls go out from your Twilio number and count towards your Twilio bill, on top of the incoming call.

Privacy

The caller's number is shown on the phone you put them through to. Nothing else is shared.

Limits

It works on phone calls answered by the live receptionist, which needs Twilio. It doesn't work on other phone providers, or in the website chat or texts.
Only one number can be set. Calls aren't passed along a list of people.
Only UK numbers.
Your receptionist only ever dials the number in these settings, never a number a caller gives it.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.