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Closures and holidays

Tell your receptionist the days you're closed, such as Christmas and bank holidays, so nobody is booked in and callers know when you're back.

Your opening hours cover a normal week. Closures and holidays covers the rest: Christmas, a training day, a week away, and if you like, the UK bank holidays. On those days no appointments are offered, and your receptionist tells people you're closed and when you're back.

What your receptionist does

• On a closed day, it tells people you're closed all day, when you reopen, and that nobody is in to call them back before then.
• For closures in the next three weeks, it knows they're coming and tells anyone who asks about those days.
• It never offers or books an appointment on a closed day.
• If you've written a message for people, it passes that on while you're closed.

What you need

Nothing but your dates.

Setting it up

1. Open Plugins, choose Closures and holidays and click Switch on.
2. Under Days you're closed, add one closure per line: a date (day/month/year), or two dates with a dash between them, then what it's for if you like. For example:

24/12/2026 - 2/1/2027 Christmas break
15/1/2027 Staff training

1. Under UK bank holidays, choose where you are if you close on bank holidays: Closed on bank holidays in England and Wales, in Scotland or in Northern Ireland. Or leave it on I'll add them myself.
2. Under Anything to tell people while you're closed (optional), add anything callers should hear, such as "For a dental emergency over Christmas, call NHS 24 on 111."
3. Click Save and test. It tells you your next closure.

Click Show the next closures at any time to see what's coming up in the next four months.

Cost

Free.

Privacy

Nothing about your callers leaves CallsCovered. If you choose bank holidays, CallsCovered reads the public list from gov.uk, about once a day.

Limits

• Up to 20 lines, and each closure can be up to two months long.
• Closures are whole days. To close early one afternoon, change your opening hours for that day instead.
• Bank holidays are taken for the next year or so and kept up to date. If gov.uk can't be reached, the last list is kept.
• Closed days are kept off the booking diary up to four months ahead.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.