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A receptionist for your clinic.

You can’t take a call in the middle of a treatment. CallsCovered answers as your clinic, books first assessments and follow-ups into times that are really free, and answers the questions people ask before they book. It is set up around how your clinic works, and when you need something it doesn’t do yet, one of our developers builds it.

What your callers ask

“I’ve hurt my back. Can I be seen this week?”
“Do you take my health insurance?”
“Do I need a referral from my GP?”
“How long is a first appointment, and what does it cost?”
“I need to move my follow-up.”

What your receptionist does

Answers as your clinicEvery call and website chat, in your clinic’s name, in a natural voice you choose.

Books assessments and follow-upsAsks whether they’re new or existing, offers times from your diary and books them in.

Answers from your detailsPrices, insurers you work with, referrals and what to wear, from what you tell us.

Never gives clinical adviceIt is set up not to assess symptoms or suggest treatment. A caller who wants to talk about their injury gets a call back from your team.

Points emergencies to the right placeIt is set up to tell anyone with a life-threatening emergency to call 999, and to point urgent medical questions to NHS 111, or NHS 24 on 111 in Scotland.

Keeps the recordA short summary after each call, every conversation in your dashboard, and your week by email on Monday.

Plugins that fit

Plugins connect your receptionist to the tools you already use. These are the ones clinics tend to start with, from our catalogue.

Calendar syncKeeps bookings off times you’re busy, and puts each one in your calendar.Appointment remindersTexts patients before their appointment, so fewer forget to turn up.Cancellation listOffers a cancelled slot to patients waiting for an earlier one.Booking depositsTexts a Stripe deposit link for a first assessment.Review requestsAsks patients how their visit went, with your Google or Doctify link for the happy ones.Text messagesAnswers texts to your number, and replies to your reminders.EmailReads your inbox and drafts replies to new enquiries, for you to approve.Daily summaryA short round-up each day of bookings, cancellations and call backs.

Cliniko is coming next, for appointments and patient lookups.

Built for your business

When your business needs something the catalogue doesn’t do, one of our developers builds a plugin for it. For a clinic, that might be a plugin for the practice software you use, or the questions you’d like a new patient asked before their first assessment.

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Other industries

Dental practices Solicitors Estate agents Trades Salons and barbers Vets

Tell us about your business and what you’d like your receptionist to do. We’ll set it up around how you work, and build what’s missing.

Arrange a call ›