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Industries › Vets

A receptionist for your veterinary practice.

When the waiting room is full, the phone still rings. CallsCovered answers as your practice, books routine appointments, takes repeat requests for your team, and sends anything urgent to your emergency line. It is set up around how your practice works, and when you need something it doesn’t do yet, one of our developers builds it.

What your callers ask

What your receptionist does

Answers as your practiceEvery call and website chat, in your practice’s name, in a natural voice you choose.
Books routine appointmentsConsultations, vaccinations and check-ups, offered from your diary and booked in.
Sends emergencies to your emergency lineOut of hours it gives your emergency number, or your out-of-hours provider’s. In opening hours an urgent call goes to your team straight away. It is set up never to give clinical advice.
Takes repeat requestsOwner, pet and what they need, as a message for your team to check and prepare.
Answers from your detailsOpening hours, prices and whether you’re taking new pets, from what you tell us.
Keeps the recordA short summary after each call, every conversation in your dashboard, and your week by email on Monday.

Plugins that fit

Plugins connect your receptionist to the tools you already use. These are the ones vets tend to start with, from our catalogue.

On-call rotaTexts the vet on call straight away when a caller says it’s urgent.Smart routingRepeat requests to the dispensary, everything else to reception.Calendar syncKeeps bookings off times you’re busy, and puts each one in your calendar.Appointment remindersTexts owners before their appointment, so fewer forget to turn up.Cancellation listOffers a cancelled slot to owners waiting for an earlier one.Review requestsAsks owners how the visit went, with your review link for the happy ones.Text messagesAnswers texts to your number, and replies to your reminders.Daily summaryA short round-up each day of bookings, repeat requests and call backs.

Built for your business

When your business needs something the catalogue doesn’t do, one of our developers builds a plugin for it. For a practice, that might be a plugin for your practice management system, or your own rules for which calls go straight to the vet on call.

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Other industries

Dental practicesSolicitorsEstate agentsTradesSalons and barbersClinics

Tell us about your business and what you’d like your receptionist to do. We’ll set it up around how you work, and build what’s missing.

Arrange a call ›