Industries › Dental practices

A receptionist for your dental practice.

The phone rings while your front desk is looking after the patient in front of them. CallsCovered answers as your practice, books into times that are really free, and keeps a record of every word. It is set up around how your practice works, and when you need something it doesn’t do yet, one of our developers builds it.

What your callers ask

“Have you got anything this week, after work if possible?”
“I’ve broken a tooth and it really hurts. Can someone see me today?”
“I need to move my check-up.”
“Are you taking on new patients, NHS or private?”
“How much is a hygiene appointment, and do you have parking?”

What your receptionist does

Answers as your practiceEvery call and website chat, in your practice’s name, in a natural voice you choose.

Books into real free timesAsks whether they’re new or existing, offers times from your diary and books them in. With SOE Exact it reads your Exact diary.

Puts dental pain firstWhen a caller describes pain or an injury, it leads with sympathy and gets their name and number to your team quickly, for the soonest appointment you allow. It is set up never to diagnose or give clinical advice.

Points emergencies to the right placeOut of hours it gives the number you choose, such as NHS 111, or NHS 24 on 111 in Scotland. It is set up to tell anyone with a life-threatening emergency to call 999.

Answers from your detailsOpening hours, prices, parking and whether you’re taking new patients, from what you tell us. What it doesn’t know becomes a message for your team.

Keeps the recordA short summary after each call, every conversation in your dashboard, and your week by email on Monday.

Plugins that fit

Plugins connect your receptionist to the tools you already use. These are the ones dental practices tend to start with, from our catalogue.

SOE ExactOnly offers times that are free in your SOE Exact diary.Appointment remindersTexts patients before their appointment, so fewer forget.Cancellation listOffers a cancelled slot to patients waiting for an earlier one.Booking depositsSends a Stripe deposit link for longer treatments.Review requestsAsks patients how their visit went, with your Google or Doctify link for the happy ones.Text messagesAnswers texts to your number, and replies to your reminders.Calendar syncKeeps bookings off times you’re busy, if your diary is a calendar.Daily summaryA short round-up each day of bookings, cancellations and call backs.

Dentally is coming next, for bookings straight into your practice diary.

Built for your business

When your business needs something the catalogue doesn’t do, one of our developers builds a plugin for it. For a practice, that might be a plugin for the practice software you use, or your own rules for which treatments can be booked straight away and which need a call back from the team.

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Other industries

Solicitors Estate agents Trades Salons and barbers Clinics Vets

Tell us about your business and what you’d like your receptionist to do. We’ll set it up around how you work, and build what’s missing.

Arrange a call ›