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Industries › Trades

A receptionist for plumbers, electricians and builders.

You can’t answer the phone from under a sink or up a ladder, and the caller rings the next number they find. CallsCovered answers as your business, takes down the job, and tells you straight away when it’s urgent. It is set up around how you work, and when you need something it doesn’t do yet, one of our developers builds it.

What your callers ask

What your receptionist does

Answers while you workEvery call and website chat, in your business’s name, in a natural voice you choose.
Takes down the jobName, number, address and what needs doing, asked in the order you choose with your conversation flow.
Tells you when it’s urgentWith the On-call rota or Urgent escalation plugin, a caller with an emergency reaches whoever is on call, by text or through your on-call tool.
Texts back missed callsPeople who hung up before you could answer get a text, but not pocket dials.
Books visits and quotesOffers times from your diary for a visit or a quote, and books them in.
Gas leaks to the right numberIt can be set up to give anyone who smells gas the National Gas Emergency number, 0800 111 999, before anything else.

Plugins that fit

Plugins connect your receptionist to the tools you already use. These are the ones trades tend to start with, from our catalogue.

Job managementPuts each new enquiry into ServiceM8 or Fergus, ready to quote and book in.On-call rotaTexts the person on call straight away when a caller says it’s urgent.Urgent escalationPages your on-call team through PagerDuty or Pushover for emergencies.Calendar syncKeeps visits off times you’re busy, and puts each one in your calendar.Booking depositsTexts a Stripe deposit link after a booking.Appointment remindersTexts customers before you arrive, so someone is in.Review requestsAsks customers how the job went, with your review link for the happy ones.WhatsAppAnswers WhatsApp messages from your own WhatsApp account.

Built for your business

When your business needs something the catalogue doesn’t do, one of our developers builds a plugin for it. For a trade business, that might be a plugin for a job management app we don’t connect to yet, or your own rules for which jobs count as emergencies and who hears about them.

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Other industries

Dental practicesSolicitorsEstate agentsSalons and barbersClinicsVets

Tell us about your business and what you’d like your receptionist to do. We’ll set it up around how you work, and build what’s missing.

Arrange a call ›