Industries › Estate agents

A receptionist for your estate agency.

Buyers ring in the evening, after they’ve looked at the listings. CallsCovered answers as your agency, books viewings and valuations into your diary, and makes sure an urgent repair reaches whoever is on call. It is set up around how your agency works, and when you need something it doesn’t do yet, one of our developers builds it.

What your callers ask

“Is the flat on your website still available? Can I see it on Saturday?”
“We’re thinking of selling. Can someone come and value the house?”
“I’d like to put an offer in.”
“I’m a tenant and there’s water coming through the ceiling.”
“What do you charge for letting and management?”

What your receptionist does

Answers as your agencyEvery call and website chat, in your agency’s name, in a natural voice you choose.

Books viewings and valuationsOffers times from your diary and books them in, with a text reminder if you add the plugin.

Takes offers for your negotiatorsTakes the details of an offer as a message for the right person. It is set up never to accept or agree anything on anyone’s behalf.

Passes urgent repairs onWith the On-call rota plugin, when a tenant says it’s urgent, the person on call gets a text straight away.

Answers from your detailsFees, office hours and areas you cover, from what you tell us. What it doesn’t know becomes a message for your team.

Keeps the recordA short summary after each call, every conversation in your dashboard, and your week by email on Monday.

Plugins that fit

Plugins connect your receptionist to the tools you already use. These are the ones estate agents tend to start with, from our catalogue.

Calendar syncKeeps viewings off times your negotiators are busy, and puts each one in their calendar.Smart routingSales calls to sales, lettings to lettings, repairs to property management.On-call rotaTexts the person on call when a tenant says it’s urgent.Appointment remindersTexts people before a viewing, so fewer forget to turn up.CRM syncAdds buyers, sellers and landlords to your CRM without duplicates.Spreadsheet logAdds a row to your spreadsheet for every viewing, valuation and call.Team alertsPosts new viewings and valuation requests to your team’s chat.Review requestsAsks people how it went, with your Google review link for the happy ones.

Built for your business

When your business needs something the catalogue doesn’t do, one of our developers builds a plugin for it. For an agency, that might be a plugin that connects your receptionist to your property software, so it can answer from your current listings.

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Other industries

Dental practices Solicitors Trades Salons and barbers Clinics Vets

Tell us about your business and what you’d like your receptionist to do. We’ll set it up around how you work, and build what’s missing.

Arrange a call ›