CallsCoveredArrange a call

Industries › Solicitors

A receptionist for your law firm.

A new client who reaches voicemail often rings the next firm on the list. CallsCovered answers as your firm, takes a proper note of what the caller needs, and gets it to the right person. It is set up around how your firm works, and when you need something it doesn’t do yet, one of our developers builds it.

What your callers ask

What your receptionist does

Answers as your firmEvery call and website chat, in your firm’s name, in a natural voice you choose.
Takes new enquiries properlyName, number, the area of law and a short account in the caller’s words, asked in the order you choose with your conversation flow.
Gets it to the right personCallbacks and messages go to your team, and with Smart routing a caller who mentions conveyancing or family law is passed to the person who handles it.
Books first meetingsOffers times from your diary for consultations, and books them in.
Doesn’t give legal adviceIt is set up to take details and pass them on, not to advise. Questions about an existing matter become a message for the person handling it.
Keeps the recordA short summary after each call, every conversation in your dashboard, and your week by email on Monday.

Plugins that fit

Plugins connect your receptionist to the tools you already use. These are the ones solicitors tend to start with, from our catalogue.

Smart routingSends each enquiry to the person who handles that kind of work.CRM syncAdds new enquiries to your CRM, including Clio Grow, without duplicate contacts.Email notificationsEmails your team about each enquiry and call back from your own email service.Calendar syncBooks consultations around the times your fee earners are busy.EmailReads your inbox and drafts replies to new enquiries, for you to approve.Task listTurns call backs into tasks in the tool your team plans its work in.Team alertsPosts new enquiries to your team’s chat in Teams or Slack.Conversion trackingShows which of your ads bring enquiries that turn into clients.

Built for your business

When your business needs something the catalogue doesn’t do, one of our developers builds a plugin for it. For a firm, that might be a plugin that puts new enquiries into your case management system, or the questions your firm asks before a first meeting, kept in the order you ask them.

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Other industries

Dental practicesEstate agentsTradesSalons and barbersClinicsVets

Tell us about your business and what you’d like your receptionist to do. We’ll set it up around how you work, and build what’s missing.

Arrange a call ›