Help › Settings

After hours

Choose what your receptionist does while you're closed: help as usual, take a message, offer a call back or give an emergency number.

After hours sets what your receptionist does while you're closed. "Closed" means outside your Opening hours, in UK time.

While you're closed

Choose one:

• Help as usual, including bookings: the standard. Your receptionist works exactly as it does in opening hours.
• Take a message: no bookings. It takes their name, number and what it's about, so your team can pick it up when you're back.
• Offer a call back: no bookings. It offers a call back when your team is back, and takes their name, number and what it's about.
• Give an emergency number: no bookings. If it's urgent, it gives out the number you choose. Otherwise it takes their name, number and what it's about.

If your plan includes callbacks, the messages it takes appear on your Callbacks page.

Emergency number

Only shown when you choose Give an emergency number, and you must fill it in. If you don't, you'll see "Add the emergency number to give out after hours." Use digits, spaces, brackets, hyphens and a leading +, up to 24 characters, for example 07700 900123.

After-hours message

Up to 400 characters, for example "We're closed for the evening and back at 8 tomorrow." While you're closed, your receptionist makes sure people hear it, in its own words. Leave it empty and it uses its usual wording.

Saving

Click Save. You'll see "Saved. Your receptionist is up to date."

What's enforced

• No bookings while closed is enforced by the server for every option except Help as usual. Even if the AI tries, the booking is refused.
• Taking a message, offering a call back, giving the emergency number and the after-hours message are instructions to your receptionist.
• None of this applies while you're open.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.