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Call summaries

Choose whether you get a text or email summary after each call, who else gets it, and quiet hours for texts.

After each phone call, your receptionist writes a short summary of what it was about. The Call summaries tile sets who hears about it. It only appears if your plan includes phone calls.

The summary is also saved on the conversation in your dashboard, whatever you choose here.

Text me a summary

On by default. The summary is texted to the mobile for call summaries in your phone settings. You set that number in Phone line (or in the setup guide's Your mobile step).

Switch it off and no summary texts are sent.

Email a summary too

Off by default. Switch it on and each summary is also emailed to the address in your Monday email tile.

Also email

Add up to 3 more email addresses, separated by commas, for example reception@example.co.uk. Anything that isn't a valid email address is dropped, and so are repeats. Only the first 3 are kept.

Quiet hours for texts

Choose a From and an Until hour, in UK time, or leave both on Off. During quiet hours, summary texts wait and are sent shortly after the quiet hours end. Emails still arrive straight away.

• You must set both a start and an end, or neither. Otherwise you'll see "Choose both a start and an end for the quiet hours, or neither."
• Quiet hours can run past midnight, for example From 21:00 Until 07:00.
• Choosing the same hour for both counts as no quiet hours.

Saving

Click Save. You'll see "Saved. Your receptionist is up to date."

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.