Help › Settings

Languages

Let your receptionist reply in the language people write in, on the website chat, texts and WhatsApp.

The Languages tile in Settings chooses which languages your receptionist replies in when people write to it: on the website chat, by text and on WhatsApp. Phone calls stay in English for now.

Choosing

Under Answer in, pick one:

• English only. The standard. Your receptionist replies in English.
• Any language they write in. It replies in the language the person uses.
• English and the languages I pick. Tick the languages under Languages to answer in. You need to pick at least one.

Click Save.

What stays the same

• Everything it says comes from the same facts, and follows the same rules, as in English.
• Names, prices, phone numbers and booking references are never changed.
• Anything about 999 or NHS 24 on 111 is repeated in English too.
• If someone writes in a language you haven't picked, it replies in English and says which languages you offer.

• If a translation would lose a number, a reference, a web address or your business name, the English reply is sent instead.

While this is on, automatic texts such as reminders, and email replies, go out in the language that person last wrote in.

There are 26 languages to choose from, including Polish, Urdu, Punjabi, Arabic, Romanian, Welsh, Scottish Gaelic and Irish.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.