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Privacy

Choose how long conversations are kept, and whether the privacy note shows under your website chat.

The Privacy tile sets how long conversations are kept and whether the privacy note appears under your website chat. For the full picture of what's stored and for how long, see Privacy and data retention.

Keep conversations for

Standard keeps conversations for as long as your plan allows. The number of days is shown in brackets, for example Standard (90 days).

You can choose a shorter time: 7, 14, 30, 60, 90, 180 or 365 days. Only options shorter than your plan's limit are offered, and the server won't keep anything longer than your plan allows.

Older conversations and their transcripts are deleted for good. The clock runs from the last message in each conversation. This also applies to emails, if you use the email plugin.

There's no undo. If you might need old conversations, download them first from Insights (see Privacy and data retention).

Privacy note in the chat

On by default. This switch only appears if your plan includes website chat.

It shows the line under your website chat asking people not to share personal or sensitive details. Switch it off to hide the line. To change its wording instead, use Privacy note under the chat in Website chat.

Saving

Click Save. You'll see "Saved. Your receptionist is up to date."

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.