Help › Settings
Website chat
Change your receptionist's name, the chat's first message, pop-up, colours, button and suggested questions.
The Website chat tile controls how the chat looks and what it says on your website. It only appears if your plan includes website chat. Leave any box empty to keep the standard wording.
On the right of the panel is a Preview of the chat and its button, which changes as you go. To try the real thing, click Open the chat. When you're happy, click Save website chat. Your website shows the changes within a minute.
Words
| Setting | What it does | Limit |
|---|---|---|
| Receptionist's name | The name shown in the chat. | 30 characters |
| Button text | The words on the chat button, for example "Chat with Avril". | 40 characters |
| First message in the chat | What your receptionist says when someone opens the chat. | 300 characters |
| Pop-up message | A short message beside the chat button, shown once to each visitor. Switch it off with the switch above it. | 160 characters |
| Show it | When the pop-up appears: Straight away, or after 2, 4, 8, 15 or 30 seconds. |
The name must start with a letter and use only letters, spaces, full stops, apostrophes and hyphens. If it doesn't, the standard name is kept.
The name is used everywhere
The panel says it: the name is used on calls, texts and emails too. Wherever your receptionist uses its standard wording, the new name replaces the old one. Wording you've written yourself isn't changed, so check your Phone greeting still says the right name.
Look
- Main colour: the colour of the button and the top of the chat. Click Standard colour to go back to the colour your chat was set up with.
- Chat colours: Light, Dark, or Match the visitor's device.
- Top bar: Colour, with a soft gradient, Colour, flat, or Plain (no colour).
- Corners: Rounded, Slightly rounded or Square.
- Website button: Button with text, or Round icon only.
- Button position: Bottom right or Bottom left.
Suggestions and privacy note
- Suggested questions: ready-made questions a visitor can tap, one per line. Up to 6 are kept, each up to 60 characters. Leave the box empty for the standard ones.
- Privacy note under the chat: the line under the chat, up to 160 characters. The standard wording is "Please don't share personal or sensitive details in this chat." To hide the note altogether, switch it off in Privacy.
Related
- Your logo for the picture on the button.
- Add the chat to your website to put the chat on your site.
- How your receptionist talks for its tone in the chat and on calls.
Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.