Help › Settings

What your receptionist should know

Add facts, prices, offers and closures so your receptionist can answer what people ask.

This tile is where you keep your receptionist up to date: prices, offers, team changes, closures, anything people ask about. On your dashboard it's called What followed by your receptionist's name, should know.

Adding facts

1. Go to Settings and click the What your receptionist should know tile.
2. Click Add a fact and type one fact in the new line, for example "Closed on 24 December" or "A standard check-up costs £45".
3. Add as many lines as you need, one fact per line. Remove one with the cross beside it.
4. Click Save changes.

Each fact can be up to 300 characters. Up to 80 facts are kept; empty lines are dropped.

The notes box

Under the facts is a larger box, Anything else, in your own words. Use it for things that don't fit on one line, such as how parking works or what to bring to a first visit. It holds up to 4,000 characters.

How your receptionist uses them

Your facts, notes and opening hours are given to your receptionist on every call and chat. It's told they're the latest word from your team and come before anything it was set up with, so a fact here wins over older information.

Your receptionist uses them in its own words. If you need a question answered exactly as you write it, use Set answers instead.

Save changes also saves Phone greeting and Opening hours, because the three tiles share one button.

Good to know

• Keep facts short and specific. "Parking: free car park behind the building" works better than a paragraph.
• Take out facts that stop being true, like an offer that has ended. Your receptionist can't tell they're out of date.
• Don't put anything here you wouldn't want told to a caller.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.