Help › Settings
Your logo
Upload or remove the logo shown on your website chat button and at the top of the chat.
Your logo appears on the chat button on your website and at the top of the chat. This tile only appears if your plan includes website chat.
Uploading a logo
- Go to Settings and click Your logo.
- Click Upload a logo and choose the image.
- Wait for "Logo saved". The preview in the tile shows it.
Some things to know:
- PNG, JPEG or WebP only. Other files, including SVG, are turned away with "Use a PNG, JPEG or WebP image".
- A square logo works best.
- It's shrunk for you. Your browser makes it 256 pixels on its longest side before uploading. PNG keeps a see-through background.
- There's a size limit. If the shrunk image is still too big, you'll see "That image is too large. Try a smaller one." A simpler image or a JPEG usually fixes it.
Your website picks up the new logo within a minute.
Removing it
Click Remove. You'll see "Logo removed", and the chat goes back to how it looked before you uploaded one.
Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.