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Monday email

Choose where your weekly summary email goes and set the average booking value it uses to estimate what was booked.

Every Monday morning CallsCovered emails you a summary of last week: how many calls and chats your receptionist answered, how many while you were closed, and what was booked. The Monday email tile sets where it goes.

Changing it

  1. Go to Settings and click Monday email.
  2. In Send it to, type the email address, for example you@example.co.uk.
  3. Optionally, fill in Average value of a booking (£).
  4. Click Save.

Use one full email address. If you leave the box empty, the email goes to the business email address CallsCovered has on file for you.

What's in it

It arrives on Monday after 8am UK time and covers Monday to Sunday of the week before. It counts:

  • calls and chats answered, and how many came in while you were closed
  • phone calls
  • appointments booked, if your plan includes bookings (cancelled ones aren't counted)
  • callbacks to return
  • new enquiries
  • what some plugins did that week, if you have them: appointment reminders sent, review requests sent and emails answered

There's a button at the bottom to open your dashboard.

Average value of a booking

If you put in an average value, the email adds an Estimated value booked: the number of bookings times your average. For example, 12 bookings at £85 is £1,020. It's a whole number of pounds, from 0 to 100,000. Leave it empty or at 0 and the estimate isn't shown.

The same address is used for call summary emails, if you switch them on in Call summaries.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.