Help › Settings
Calls
Set the longest a phone call can last, and how long your receptionist waits when the line goes quiet.
The Calls tile sets two things about phone calls: the longest a call can last, and what happens when the line goes quiet. It only appears if your plan includes phone calls.
Longest call
No limit (the standard), or 5, 10, 15, 20 or 30 minutes.
This is enforced by the server. Once the time is up, the next time the caller finishes speaking your receptionist says:
"I'm sorry, I need to wrap up our call now. If there's anything else, do ring back and we'll be glad to help. Goodbye."
Then it ends the call.
When the line goes quiet
If the caller says nothing after your receptionist has finished speaking, it asks "Hello? Are you still there?". If the silence carries on, it says goodbye and ends the call. You choose how long it waits:
| Option | Asks if they're still there after | Then ends the call after a further |
|---|---|---|
| Ask if they're still there (standard) | about 9 seconds | about 11 seconds |
| Wait longer before asking | about 15 seconds | about 20 seconds |
| End the call sooner | about 6 seconds | about 6 seconds |
Wait longer suits callers who often need to look something up, like a reference number or a diary.
Saving
Click Save. You'll see "Saved. Your receptionist is up to date."
Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.