Help › Settings

How your receptionist talks

Choose a formal or friendly tone, shorter replies, whether to use first names, words to avoid and a sign-off line.

This tile changes your receptionist's manner on calls and in written conversations such as the website chat. On your dashboard it's called How followed by your receptionist's name, talks. Anything left on Standard keeps the usual behaviour.

These are instructions to your receptionist. It follows them, but they aren't checked word by word.

The settings

Tone

Standard (warm and natural)
Friendly and relaxed: like a cheerful regular at the front desk. Still clear and professional, with no slang.
Formal: full sentences, no casual phrases, and people are addressed as Mr, Mrs or Ms with their surname once your receptionist knows it, unless they ask otherwise.

Reply length

Standard, or As brief as possible: every reply as short as it can be, ideally one sentence, without leaving out anything the person needs.

First names

Standard
Use their first name: now and then, once it's known, not in every reply.
Don't use first names

Words and phrases to avoid

One per line, for example "cheap" or "no worries". Up to 20 are kept, each up to 60 characters, and repeats are dropped. Your receptionist is told never to use them.

Sign-off line

Up to 160 characters, for example "Thanks for choosing Harbour Dental." When a conversation is finishing, your receptionist ends its last reply with this line.

Saving

Click Save. You'll see "Saved. Your receptionist is up to date."

For answers in your exact words, use Set answers.
To change the first thing callers hear, use Phone greeting.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.