Help › Settings

Phone greeting

Change the first thing callers hear when your receptionist answers the phone.

The Phone greeting is the first thing your receptionist says when it answers a call. It's spoken word for word, so write it the way you'd want it said.

Changing it

1. Go to Settings and click Phone greeting.
2. Type your greeting in the box. It can be up to 300 characters.
3. Click Save changes.

For example: "Thank you for calling Harbour Dental, this is your receptionist speaking. How can I help?"

Save changes also saves Opening hours and What your receptionist should know, because the three tiles share one button.

Good to know

• Leave it empty and your receptionist uses the standard greeting it was set up with.
• Keep it short. Callers hear all of it before they can speak.
• Renaming your receptionist doesn't change this text. If you change its name in Website chat, check the greeting still says the right name.
• If you want callers told something every time, such as that they're speaking to an AI receptionist, the greeting is the place to say it. See Privacy and data retention.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.