Help › Settings

Opening hours

Set the days and times you're open, which decide when bookings can be made and what your receptionist does while you're closed.

Your Opening hours tell your receptionist when you're open. They matter more than you might think: they set which appointment times can be booked, what your receptionist tells people about being open or closed, and when the After hours settings apply.

Changing them

1. Go to Settings and click Opening hours.
2. Each day, Monday to Sunday, has a switch. Switch a day off if you're closed all day.
3. For each open day, set the opening and closing time.
4. Click Save changes.

Each open day needs a start time before its end time. If one doesn't, you'll see "Check the opening hours: each day needs a start before its end." and nothing is saved.

Save changes also saves Phone greeting and What your receptionist should know, because the three tiles share one button.

What they change

• What your receptionist says. It knows your hours and whether you're open right now (UK time), and tells people.
• Bookings. If your plan includes bookings, appointments are only offered inside your opening hours. This is checked by the server, not left to the AI.
• After hours. While you're closed, your After hours settings take over.
• Your dashboard. Conversations that happen while you're closed are marked as such, and the Monday email counts them.

Good to know

• One set of hours per day. There's no lunch break setting. If you close for a day or a holiday, add it to What your receptionist should know, for example "Closed on 24 December".
• Changing your hours doesn't move or cancel bookings that are already made.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.