Help › Settings

Taking over calls

Set the mobile that rings when you take over a live call from your dashboard.

While your receptionist is on a call, you can take over from your dashboard: your mobile rings and the caller is put through to you. The Taking over calls tile sets which mobile rings. It only appears if your plan includes phone calls.

Setting your mobile

1. Go to Settings and click Taking over calls.
2. Type your mobile number. You can write it the usual UK way, like 07700 900123. It's saved in full international form, starting +44.
3. Click Save mobile.

To stop using a number, empty the box and click Save mobile. You'll see "Removed".

If you leave it empty

Taking over then rings the mobile set for call summaries in your phone settings (see Phone line). If neither is set, you'll be asked to add your mobile in Settings first.

Good to know

• The number has to be a full phone number. Check it before you save: a number that doesn't look right isn't kept.
• The setup guide's Your mobile step sets the same number.

Still stuck? Write to hello@callscovered.ai with your business name and what you were trying to do, and a person will reply.