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CallsCovered · Plugins · Hospitality and events

Plugins for hospitality and events.

Table bookings, allergen questions, rooms and event enquiries, answered while your team is busy. Each plugin is set up around how your business works, and when you need something that isn’t here, one of our developers builds it for you.

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Ready-made pack

Ready-made pack

Restaurant and hospitality

Table bookings, allergens, deposits and what’s on, answered while your team is busy.

£2 a month7 pluginsSet up this pack ›
  1. Table bookingsFreeFollows your table rules: group sizes, deposits by link and dietary notes.
  2. Allergen questionsFreeAnswers from your own allergen list, and always asks guests to tell staff when ordering.
  3. Booking depositsFreeTexts a secure deposit link for larger bookings, paid straight to your account.
  4. What’s onFreeAnswers “what’s on this week?” from your events calendar.
  5. Takeaway wait timesFreeGives tonight’s collection and delivery wait from one setting you change.
  6. Food hygiene ratingFreeAnswers “what’s your hygiene rating?” from the Food Standards Agency’s records.
  7. Review requestsAsks how the visit went and sends happy guests your review link.

Plugins for hospitality and events

24 made for hospitality and events, and 38 for every business.

Allergen questionsAnswers allergen questions from your own allergen list, and always asks the customer to tell staff when they order.FreeTakeaway wait timesTell callers today’s wait for collection and delivery, or that you’ve stopped taking orders, from one setting you change on the night.FreeTable bookingsYour table booking rules: the largest table online, what happens with big groups, deposits by link only, and dietary notes.FreeWhat’s onAnswers “what’s on this week?” from your events calendar: quiz nights, live music, sport on the big screen, services and classes.FreeHotel and B&B front deskCheck-in times, parking, dogs, breakfast and your booking link, answered your way; card details are never taken.FreeCampsites and holiday parksPitch types, hook-ups, dogs, arrival times and site rules, with booking questions passed to you.FreeCloudbeds room availabilityAnswers “have you got a room on the 14th?” from Cloudbeds, then gives your booking link. Card details are never taken.FreeDesignMyNight table availabilityChecks DesignMyNight (Collins) for a free table at the time a caller wants, offers the nearest free times, and gives your booking link.FreeVenues and event spacesWedding, party and conference enquiries: date, numbers, type of event and budget, with nothing held until your team confirms.FreePhotographersWeddings, portraits and commercial shoots: date, location and type of shoot, with availability checked by you.FreeFloristsFlower orders taken for the team: occasion, budget, delivery date and the card message, with payment only through your own link.FreeCake makers and bakeriesCelebration and wedding cake orders: date, servings, design ideas and allergies passed to you, with nothing promised as allergen-free.FreeCaterersEvent catering enquiries: date, venue, guest numbers, style of food and dietary needs, with quotes from your team.FreeDJs, bands and entertainersBookings for DJs, bands, magicians and children’s entertainers: date, venue, times and the kind of event.FreeActivity centres and escape roomsGroup sizes, minimum ages, what to wear and safety rules for escape rooms, climbing, paintball and other activities.FreeBridal and event enquiriesTakes wedding and event enquiries with the date, party size, venue and trial, for your team to quote.FreeGroup bookingsTakes hen parties, birthdays and pamper days as one enquiry, for your team to plan and quote.FreeGift vouchersTells callers where to buy gift vouchers, how long they last and how to book with one.FreeHoliday let guest lineGuests get answers, and problems reach you fast.FreeFood hygiene ratingAnswers “what’s your hygiene rating?” from the Food Standards Agency’s own records, kept up to date each day.FreeSquare Loyalty pointsTells customers how many Square Loyalty points they have and how close they are to their next reward, found by their phone number.FreeBeds24 availabilityAnswers “have you got anything free on the 14th?” from Beds24, with the price if you like, then gives your booking link.NewFreeSmoobu availabilityAnswers “is it free those nights?” from Smoobu for your apartments and cottages, with the price if you like, then gives your booking link.FreeHostaway availabilityAnswers “what have you got free those dates?” from Hostaway across your listings, then gives your booking link.NewFreePayment fraud warningsWarns callers that you never change bank details by phone or email, and flags anyone who asks.FreeExtra support for callersSpots callers who need more help, slows down and keeps it simple, and offers a call back from a person.FreeStaff absence lineYour staff ring your usual number to call in sick, and the person who arranges cover gets a text straight away.FreeService areaChecks the caller’s postcode before booking a visit, and turns away jobs outside the area you cover.FreeHome Report requests (Scotland)Scotland only: buyers and solicitors asking for a Home Report are told how to get it, and the request is logged the same day.NewFreeLoop valuation requestsSales valuation call backs arrive in Loop as valuation requests, ready to book the appraisal.NewFreeAutotask ticketsIT support calls become Autotask tickets for the caller’s company.NewFreeMicrosoft BookingsYour receptionist tells callers when you’re free and texts them your booking page.FreeCal.com bookingsYour receptionist tells callers your next free times and texts them your booking page.FreeData requestsRequests for a copy of someone’s personal data, or to delete it, are logged with the date, so the one-month deadline isn’t missed.FreeCalendly booking linksTexts callers a one-time Calendly link to book a consultation at a time that’s really free.FreeCall recording noticeTells every caller that an AI assistant answers and a written record is kept, and deletes it for anyone who says no.FreeMarketing consentAsks callers if they’d like offers by text or email, one question each, and keeps a record of every yes.FreeBookwhen classesTells callers which of your Bookwhen classes and events have space, and texts them your booking page.FreeGift Up vouchersChecks a gift voucher’s balance and expiry mid-call, and notes the code on the booking for your team.FreeSmart routingYour own rules for who hears about what: a caller who mentions a topic is passed straight to the right person.FreeConversion trackingShows which of your ads bring real customers, by reporting the bookings and enquiries your receptionist wins.FreeEmail notificationsEmails your team about each booking, call back and urgent call, from your own email service.FreeUrgent escalationPages your on-call team when a caller has an emergency, through the on-call tool you already use.FreeHelpdesk ticketsOpens a ticket in your helpdesk for each call back and urgent call, and closes it when you mark it done.FreeTask listTurns call backs and urgent messages into tasks in the tool your team already plans its work in.FreeSpreadsheet logAdds a row to your spreadsheet for every booking, call back, enquiry and call.FreeDaily summaryA short round-up each day of bookings, cancellations, call backs and urgent calls.FreeCalendar syncKeeps bookings off times you’re busy, and puts every booking in your own calendar.FreeBooking depositsTexts a secure Stripe deposit link after a booking, with payment going straight to your account.FreeAppointment remindersTexts people before their appointment, so fewer forget to turn up.FreeCancellation listWhen someone cancels, the slot is texted to people waiting for an earlier one.FreeReview requestsAsks people how their visit went, and sends the happy ones your review link.Text messagesAnswers texts sent to your number, and lets people reply to your reminders.FreeEmailReads your inbox and answers new emails, for you to approve or sent automatically.FreeWhatsAppAnswers WhatsApp messages from your own WhatsApp account.On requestTeam alertsPosts bookings, callbacks and urgent calls to your team’s chat.FreeOn-call rotaTexts the person on call straight away when a caller says it’s urgent.FreeCRM syncAdds enquiries, call backs and bookings to your CRM without duplicate contacts.FreeAccessibility needsTells callers about your step-free access, parking, hearing loop and interpreters, and asks if they need anything.FreeRunning lateWhen clients call to say they’re running late, tells them your rule and lets your team know straight away.FreeDiscounts and concessionsTells callers about your student, NHS, Blue Light or over-60s discounts and the proof they need.FreeWebhooksSends every booking, callback, enquiry and call summary to your other tools.Need something else?One of our developers builds plugins for your business. Tell us what you’d like it to do.Arrange a call

Custom plugins

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Need something that isn’t here? Tell us what you use and what you’d like it to do. One of our developers will build a plugin for your business.

Arrange a call about a custom plugin ›
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