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CallsCovered · Plugins · Estate and letting agents

Plugins for estate and letting agents.

Viewings, valuations, repairs and the questions tenants, buyers and landlords ask most. Each plugin is set up around how your business works, and when you need something that isn’t here, one of our developers builds it for you.

Arrange a call ›How it works for estate agentsSee every plugin

Ready-made packs

Ready-made pack

Estate agency

Viewings, valuations, offers and sale progress, taken the way a negotiator would.

Included8 pluginsSet up this pack ›
  1. Viewings and valuationsFreeTakes viewing, valuation and landlord enquiries the way a negotiator would.
  2. Property listingsFreeKnows the properties on your website and offers viewings on them.
  3. Property portal enquiriesFreeRightmove, Zoopla and OnTheMarket callers are asked the reference and booked in.
  4. Material information answersFreeAnswers buyers’ questions from your own material information.
  5. Offers by phoneFreeTakes offers properly, for England and Wales or Scotland, for the negotiator to act on.
  6. Sale progress callsFreeLogs questions about a sale’s progress for your sales progressor.
  7. Seller and landlord careFreeSellers asking how it’s going get a same-day call back.
  8. Payment fraud warningsFreeWarns that you never change bank details by phone or email, and flags anyone who asks.

Ready-made pack

Lettings

Repairs, landlords, tenant fees and Right to Rent, answered in the right words.

Included8 pluginsSet up this pack ›
  1. Repair reportsFreeTakes tenants’ repair calls properly, and passes emergencies straight on.
  2. Damp and mould reportsFreeTakes damp and mould reports seriously, with health risks passed on straight away.
  3. Landlord enquiriesFreeAsks landlords thinking of switching agent the right questions.
  4. Right to Rent questionsFreeExplains Right to Rent checks the same way to everyone, and never takes documents by phone.
  5. Tenant fees and depositsFreeTells prospective tenants what they can and can’t be charged.
  6. Rent arrears callsFreeListens to tenants who can’t pay, logs their proposal and points them to free help.
  7. Keys, check-ins and check-outsFreeArranges key collections, returns, check-ins and check-outs.
  8. Tenants’ rights answersFreeAnswers tenancy questions in your own approved words.

Plugins for estate and letting agents

39 made for estate and letting agents, and 38 for every business.

Property listingsYour receptionist knows the properties on your website and offers viewings.FreeViewings and valuationsViewing, valuation and landlord enquiries taken the way a negotiator would.FreeRepair reportsTenants’ repair calls taken properly, emergencies passed straight on.FreeStreetViewing requests arrive in Street as enquiries on the right property, and repair reports as maintenance requests.FreePropertyHiveProperty call backs arrive as enquiries in PropertyHive on your WordPress site.FreeApex27Viewing and valuation call backs become leads in Apex27.FreeSold prices nearbyEngland and Wales only: your receptionist can tell callers recent sold prices in their postcode from HM Land Registry, then offer a valuation.FreeFlood warnings nearbyEngland only: your receptionist can say whether any Environment Agency flood warnings are in force near a postcode.FreeBroadband speedsBuyers and tenants hear the broadband speeds Ofcom predicts for a property’s postcode.FreePlanning constraints checkEngland only: your receptionist can say whether a postcode is in a conservation area, near a listed building or covered by an Article 4 direction.FreeMaterial information answersAnswers buyers’ and tenants’ questions from your own material information.FreeOffers by phoneTakes offers and notes of interest properly, the way they work in England and Wales or in Scotland, for the negotiator to act on.FreeSeller and landlord careSellers and landlords asking how it’s going get a same-day call back.FreeSale progress callsQuestions about a sale’s progress logged for your sales progressor.FreeLandlord enquiriesLandlords thinking of switching agent are asked the right questions.FreeTenants’ rights answersTenant and landlord questions about tenancy rules: Private Residential Tenancies in Scotland, or your own approved words on the Renters’ Rights Act in England and Wales.FreeTenant fees and depositsProspective tenants hear what they can and can’t be charged: the Tenant Fees Act in England, or Scotland’s ban on any fee beyond rent and a deposit.FreeRight to Rent questionsExplains Right to Rent checks the same way to everyone in England, and that they don’t apply to homes in Scotland, Wales or Northern Ireland. Never takes documents by phone.FreeRent arrears callsTenants calling about rent they can’t pay are listened to, their situation and proposal logged, and pointed to free help in England, Wales or Scotland.FreeDeposit return questionsEnd-of-tenancy deposit questions logged for your team, with the deposit scheme’s dispute service mentioned for England and Wales, Scotland or Northern Ireland.FreeDamp and mould reportsDamp and mould reports taken seriously, with health risks passed on straight away.FreeKeys, check-ins and check-outsKey collections, returns, check-ins and check-outs arranged.FreeRoom letsRoom enquiries in shared houses: which room, move date, a viewing.FreeStudent letsStudent groups asking about houses get the right questions.FreeHoliday let guest lineGuests get answers, and problems reach you fast.FreeBlock and factor lineCalls from flat owners and residents for block managers (England and Wales) or property factors (Scotland): communal repairs and emergencies, charges logged, not discussed.FreeManagement pack requests (England and Wales)England and Wales only: conveyancers asking for LPE1 or FME1 management packs are told your process and fees, and the request is logged.FreeSurvey bookingsSurvey enquiries taken properly: RICS Home Survey levels in England and Wales, or Home Reports in Scotland, without recommending one.FreeAuction enquiriesAuction buyers hear your legal pack, fee and deposit terms in your own words.FreeNew homes enquiriesNew-build enquiries: development, plot, position and a show home visit.FreeCommercial property requirementsCommercial searches captured properly.FreeRedress and protection detailsCallers who ask hear your redress scheme and client money protection, as you word them.FreeViewing feedbackFeedback after a viewing taken in the same way every time.FreeProperty portal enquiriesCallers who saw a property on Rightmove, Zoopla or OnTheMarket are asked the reference and booked in.FreeParty wall enquiries (England and Wales)England and Wales only: party wall callers asked the right questions, with the Party Wall Act notice periods explained.FreeEnquiry qualifyingYour own questions asked about every new project, so enquiries are ready to act on.FreeDocument upload linkTexts callers your secure link for sending documents.FreeReapit AgencyCloudViewing and valuation call backs become enquiries in Reapit AgencyCloud, for the right office.FreeLandlord gas safety checksBooks annual landlord gas safety checks: the property, the appliances, when the last record runs out, and who to call for access.NewFreePayment fraud warningsWarns callers that you never change bank details by phone or email, and flags anyone who asks.FreeExtra support for callersSpots callers who need more help, slows down and keeps it simple, and offers a call back from a person.FreeStaff absence lineYour staff ring your usual number to call in sick, and the person who arranges cover gets a text straight away.FreeService areaChecks the caller’s postcode before booking a visit, and turns away jobs outside the area you cover.FreeHome Report requests (Scotland)Scotland only: buyers and solicitors asking for a Home Report are told how to get it, and the request is logged the same day.NewFreeLoop valuation requestsSales valuation call backs arrive in Loop as valuation requests, ready to book the appraisal.NewFreeAutotask ticketsIT support calls become Autotask tickets for the caller’s company.NewFreeMicrosoft BookingsYour receptionist tells callers when you’re free and texts them your booking page.FreeCal.com bookingsYour receptionist tells callers your next free times and texts them your booking page.FreeData requestsRequests for a copy of someone’s personal data, or to delete it, are logged with the date, so the one-month deadline isn’t missed.FreeCalendly booking linksTexts callers a one-time Calendly link to book a consultation at a time that’s really free.FreeCall recording noticeTells every caller that an AI assistant answers and a written record is kept, and deletes it for anyone who says no.FreeMarketing consentAsks callers if they’d like offers by text or email, one question each, and keeps a record of every yes.FreeBookwhen classesTells callers which of your Bookwhen classes and events have space, and texts them your booking page.FreeGift Up vouchersChecks a gift voucher’s balance and expiry mid-call, and notes the code on the booking for your team.FreeSmart routingYour own rules for who hears about what: a caller who mentions a topic is passed straight to the right person.FreeConversion trackingShows which of your ads bring real customers, by reporting the bookings and enquiries your receptionist wins.FreeEmail notificationsEmails your team about each booking, call back and urgent call, from your own email service.FreeUrgent escalationPages your on-call team when a caller has an emergency, through the on-call tool you already use.FreeHelpdesk ticketsOpens a ticket in your helpdesk for each call back and urgent call, and closes it when you mark it done.FreeTask listTurns call backs and urgent messages into tasks in the tool your team already plans its work in.FreeSpreadsheet logAdds a row to your spreadsheet for every booking, call back, enquiry and call.FreeDaily summaryA short round-up each day of bookings, cancellations, call backs and urgent calls.FreeCalendar syncKeeps bookings off times you’re busy, and puts every booking in your own calendar.FreeBooking depositsTexts a secure Stripe deposit link after a booking, with payment going straight to your account.FreeAppointment remindersTexts people before their appointment, so fewer forget to turn up.FreeCancellation listWhen someone cancels, the slot is texted to people waiting for an earlier one.FreeReview requestsAsks people how their visit went, and sends the happy ones your review link.Text messagesAnswers texts sent to your number, and lets people reply to your reminders.FreeEmailReads your inbox and answers new emails, for you to approve or sent automatically.FreeWhatsAppAnswers WhatsApp messages from your own WhatsApp account.On requestTeam alertsPosts bookings, callbacks and urgent calls to your team’s chat.FreeOn-call rotaTexts the person on call straight away when a caller says it’s urgent.FreeCRM syncAdds enquiries, call backs and bookings to your CRM without duplicate contacts.FreeAccessibility needsTells callers about your step-free access, parking, hearing loop and interpreters, and asks if they need anything.FreeRunning lateWhen clients call to say they’re running late, tells them your rule and lets your team know straight away.FreeDiscounts and concessionsTells callers about your student, NHS, Blue Light or over-60s discounts and the proof they need.FreeWebhooksSends every booking, callback, enquiry and call summary to your other tools.Need something else?One of our developers builds plugins for your business. Tell us what you’d like it to do.Arrange a call

Custom plugins

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Need something that isn’t here? Tell us what you use and what you’d like it to do. One of our developers will build a plugin for your business.

Arrange a call about a custom plugin ›
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