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CallsCovered · Plugins · Solicitors and legal

Plugins for solicitors and legal.

New client intake, deadlines spotted and the right calls passed to the right person. Each plugin is set up around how your business works, and when you need something that isn’t here, one of our developers builds it for you.

Arrange a call ›How it works for solicitorsSee every plugin

Ready-made pack

Ready-made pack

Law firm

New client intake, deadlines spotted and complaints logged, with no legal advice given.

Included8 pluginsSet up this pack ›
  1. New client intake for solicitorsFreeTakes new enquiries properly, ready for your conflict check.
  2. Legal deadlines spottedFreeSpots a court date, tribunal deadline or completion and passes it on at once.
  3. Calls from the other sideFreeLogs calls from the other side for the fee earner, confirming nothing about your client.
  4. Published prices for legal servicesFreeAnswers price questions from the prices you publish, word for word.
  5. Complaints for law firmsFreeTakes complaints calmly and explains the right next step.
  6. No advice safeguardFreeMakes sure your receptionist never gives legal advice, in words your regulator expects.
  7. Payment fraud warningsFreeWarns that you never change bank details by phone or email, and flags anyone who asks.
  8. Clio ManageFreeNotes every enquiry and call back on the caller’s contact in Clio Manage.

Plugins for solicitors and legal

17 made for solicitors and legal, and 38 for every business.

New client intake for solicitorsNew enquiries taken properly, ready for your conflict check, with no legal advice given.FreeLawcus leadsNew matter enquiries become leads in Lawcus.FreePublished prices for legal servicesPrice questions for conveyancing, wills, probate or executry, employment and other work answered from the prices you publish, word for word. Works anywhere in the UK.FreeComplaints for law firmsComplaints taken calmly and logged for your complaints partner, with the right next step explained: the Legal Ombudsman in England and Wales, or the Scottish Legal Complaints Commission in Scotland.FreeLegal deadlines spottedCalls with a court date, tribunal deadline or completion coming up are spotted and passed on at once.FreePolice station callsCalls about someone at a police station are taken fast: station, custody number, name and time, and passed on at once. England, Wales and Scotland.FreePersonal injury enquiriesPersonal injury enquiries: what happened, when, the injuries and treatment, without saying whether there’s a claim.FreeWills, estates and powers of attorneyWills, powers of attorney and estate enquiries handled with care, in the right terms for England and Wales or Scotland, with instructions taken only from the person themselves.FreeBarristers’ chambers (England and Wales)England and Wales only: clerks’ room calls sorted: solicitors’ instructions, public access enquiries and court listings.FreeImmigration enquiriesImmigration enquiries taken carefully, with your regulated status in your words and no comment on anyone’s chances.FreeCalls from the other sideCalls from another firm or the other party are logged for the fee earner, without confirming anything about your client.FreeNotary enquiriesNotary enquiries: the document, the country it’s for, apostille or legalisation, and ID needed.FreeEnquiry qualifyingYour own questions asked about every new project, so enquiries are ready to act on.FreeDocument upload linkTexts callers your secure link for sending documents.FreeNo advice safeguardMakes sure your receptionist never gives legal, tax, investment or mortgage advice, in words your regulator would expect.FreeSafe contact checkFor sensitive calls (family breakdown, domestic abuse, debt), asks how and when it’s safe to contact them.FreeClio ManageEvery enquiry and call back is noted on the caller’s contact in Clio Manage.FreePayment fraud warningsWarns callers that you never change bank details by phone or email, and flags anyone who asks.FreeExtra support for callersSpots callers who need more help, slows down and keeps it simple, and offers a call back from a person.FreeStaff absence lineYour staff ring your usual number to call in sick, and the person who arranges cover gets a text straight away.FreeService areaChecks the caller’s postcode before booking a visit, and turns away jobs outside the area you cover.FreeHome Report requests (Scotland)Scotland only: buyers and solicitors asking for a Home Report are told how to get it, and the request is logged the same day.NewFreeLoop valuation requestsSales valuation call backs arrive in Loop as valuation requests, ready to book the appraisal.NewFreeAutotask ticketsIT support calls become Autotask tickets for the caller’s company.NewFreeMicrosoft BookingsYour receptionist tells callers when you’re free and texts them your booking page.FreeCal.com bookingsYour receptionist tells callers your next free times and texts them your booking page.FreeData requestsRequests for a copy of someone’s personal data, or to delete it, are logged with the date, so the one-month deadline isn’t missed.FreeCalendly booking linksTexts callers a one-time Calendly link to book a consultation at a time that’s really free.FreeCall recording noticeTells every caller that an AI assistant answers and a written record is kept, and deletes it for anyone who says no.FreeMarketing consentAsks callers if they’d like offers by text or email, one question each, and keeps a record of every yes.FreeBookwhen classesTells callers which of your Bookwhen classes and events have space, and texts them your booking page.FreeGift Up vouchersChecks a gift voucher’s balance and expiry mid-call, and notes the code on the booking for your team.FreeSmart routingYour own rules for who hears about what: a caller who mentions a topic is passed straight to the right person.FreeConversion trackingShows which of your ads bring real customers, by reporting the bookings and enquiries your receptionist wins.FreeEmail notificationsEmails your team about each booking, call back and urgent call, from your own email service.FreeUrgent escalationPages your on-call team when a caller has an emergency, through the on-call tool you already use.FreeHelpdesk ticketsOpens a ticket in your helpdesk for each call back and urgent call, and closes it when you mark it done.FreeTask listTurns call backs and urgent messages into tasks in the tool your team already plans its work in.FreeSpreadsheet logAdds a row to your spreadsheet for every booking, call back, enquiry and call.FreeDaily summaryA short round-up each day of bookings, cancellations, call backs and urgent calls.FreeCalendar syncKeeps bookings off times you’re busy, and puts every booking in your own calendar.FreeBooking depositsTexts a secure Stripe deposit link after a booking, with payment going straight to your account.FreeAppointment remindersTexts people before their appointment, so fewer forget to turn up.FreeCancellation listWhen someone cancels, the slot is texted to people waiting for an earlier one.FreeReview requestsAsks people how their visit went, and sends the happy ones your review link.Text messagesAnswers texts sent to your number, and lets people reply to your reminders.FreeEmailReads your inbox and answers new emails, for you to approve or sent automatically.FreeWhatsAppAnswers WhatsApp messages from your own WhatsApp account.On requestTeam alertsPosts bookings, callbacks and urgent calls to your team’s chat.FreeOn-call rotaTexts the person on call straight away when a caller says it’s urgent.FreeCRM syncAdds enquiries, call backs and bookings to your CRM without duplicate contacts.FreeAccessibility needsTells callers about your step-free access, parking, hearing loop and interpreters, and asks if they need anything.FreeRunning lateWhen clients call to say they’re running late, tells them your rule and lets your team know straight away.FreeDiscounts and concessionsTells callers about your student, NHS, Blue Light or over-60s discounts and the proof they need.FreeWebhooksSends every booking, callback, enquiry and call summary to your other tools.Need something else?One of our developers builds plugins for your business. Tell us what you’d like it to do.Arrange a call

Custom plugins

01

Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.

02

One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.

03

It works like every other plugin: set up in your dashboard, and you can switch it off any time.

Need something that isn’t here? Tell us what you use and what you’d like it to do. One of our developers will build a plugin for your business.

Arrange a call about a custom plugin ›
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