CallsCovered · Plugins · Clinics, health and care
Plugins for clinics, health and care.
Assessments, repeat requests, results calls and safety questions, set up for your clinic or care service. Each plugin is set up around how your business works, and when you need something that isn’t here, one of our developers builds it for you.
Ready-made pack
Ready-made pack
GP and clinic
Appointments, repeat prescriptions, results and home visits, with a fixed safety script.
Included7 pluginsSet up this pack ›
- Safety triageFreeNever gives medical advice; emergencies go to 999, urgent worries to 111.
- GP appointmentsFreeExplains how appointments work at your surgery: the online form, same-day and routine.
- Repeat prescriptionsFreeTells callers how to order repeat prescriptions and when they’ll be ready.
- Test results callsFreeSays when and how to get test results, without ever discussing them.
- Fit notes, letters and formsFreeFit notes, letters and forms: how to ask, how long they take and any fee.
- Home visit requestsFreeTakes home visit requests for a clinician to call back, and never promises a visit.
- Extra support for callersFreeSlows down for callers who need more help, and offers a call back from a person.
Plugins for clinics, health and care
43 made for clinics, health and care, and 38 for every business.
Safety triageYour receptionist never gives medical advice, and sends anyone describing an emergency to 999.FreePre-appointment formsTexts people a link to your own medical history, consultation or consent form before they come in.FreeAftercare messagesTexts your own aftercare advice a few hours after each appointment.FreeRecall remindersTexts people when they’re due back, for a check-up, an eye test or their next trim.FreeRepeat prescriptionsTells callers how to order repeat prescriptions and when they’ll be ready.FreeTest results callsTells callers when and how to get test results, without ever discussing them.FreeClinikoAdds the bookings your receptionist makes to your Cliniko diary, and cancels them there too.FreeSquare AppointmentsAdds the bookings your receptionist makes to your Square Appointments calendar, and cancels them there too.FreeNew patient registrationTells callers whether you’re taking new patients, NHS or private, and exactly how to register.FreeConsultation firstBooks a consultation before treatments that need one, such as anti-wrinkle injections, fillers or laser.FreeSembleAdds the bookings your receptionist makes to your Semble diary, and removes them if cancelled.FreeAcuity SchedulingAdds the bookings your receptionist makes to Acuity Scheduling, and cancels them there too.FreeFit notes, letters and formsTells patients how to ask for fit notes, letters, reports and forms, how long they take and any fee.FreeHome visit requestsTakes home visit requests for a clinician to call back, says your cut-off time, and never promises a visit.FreeCancellation policyTells clients your notice period and late-cancellation charge when they book, and reminds them when they cancel late.FreePharmacy servicesTells callers which pharmacy services you offer, whether to book or walk in, and puts medicine questions to a pharmacist.FreeVaccination clinicsBooks flu, travel and other vaccinations, and never says whether someone should have one.FreeEye tests and opticiansBooks eye tests, explains NHS or private tests, and handles glasses collection questions.FreeTherapy practiceKeeps every call confidential, books first appointments without asking why, and never confirms who’s a client.FreeHearing careBooks hearing tests and ear wax removal, handles hearing aid repairs, and sends sudden hearing loss to 111.FreeWalk-ins welcomeTells callers when walk-ins are welcome and when it’s usually quieter, and offers a booking instead.FreeSimplyBook.meAdds the bookings your receptionist makes to SimplyBook.me, and cancels them there too.FreeHealth insurance and referralsSays which health insurers you’re registered with, what callers need from their insurer, and whether they need a GP referral.FreeCare homeGives visiting times, passes enquiries about a place to your manager, and never says anything about residents.FreeHome care agencyTakes new care enquiries for an assessment, and flags missed or late visits as urgent for your coordinator.FreeGP appointmentsExplains how your surgery’s appointments work: the online request form, same-day and routine appointments, and when to call.FreePrivate scansBooks the right scan for how far along someone is, and sends pain or bleeding to their maternity unit.FreeBlood testsBooks blood tests, gives your preparation instructions in your words, and explains how results come back.FreeSexual health clinicKeeps calls strictly confidential, books without asking why, and sends time-critical needs to urgent help.FreeHalaxyAdds the bookings your receptionist makes to your Halaxy diary, and cancels them there too.FreeWeight-loss servicesBooks a consultation with your prescriber first, and never discusses medicines, doses or eligibility.FreeFirst visit informationTells new clients what to expect at their first appointment, in your words.FreeChaperonesLets people know they can ask for a chaperone, or a male or female practitioner, when they book.FreeCorporate wellbeingTakes enquiries from employers about workplace flu jabs, health checks, massage or staff memberships.FreeVideo appointmentsOffers video or phone appointments, explains how the link arrives, and notes the choice in the booking.FreeFoot careBooks podiatry and foot care, and treats new foot problems in people with diabetes as urgent.FreeCaller confidentialityNever confirms to anyone else whether someone is a patient or has an appointment.FreeYoung people and consentBooks under-16s confidentially for contraception, sexual health or counselling, and asks for a parent only where you need one.FreeFiller and toxin complicationsTreats warning signs after filler or anti-wrinkle treatment as urgent, with 999 for any change in vision.FreeNHS or privateSays which of your services are NHS and which private, and never quotes a price you haven’t listed.FreeInspection reportsAnswers “are you registered, what’s your rating?” by naming your regulator and giving your report page. It never quotes a rating itself.FreePre-exercise screeningTells new members they’ll complete a PAR-Q before starting, and suggests a GP check for anyone mentioning heart problems, fainting or pregnancy.FreeGuest passes and trialsBooks day passes, free trials and members’ guests by your rules, and tells them what to bring.FreePayment fraud warningsWarns callers that you never change bank details by phone or email, and flags anyone who asks.FreeExtra support for callersSpots callers who need more help, slows down and keeps it simple, and offers a call back from a person.FreeStaff absence lineYour staff ring your usual number to call in sick, and the person who arranges cover gets a text straight away.FreeService areaChecks the caller’s postcode before booking a visit, and turns away jobs outside the area you cover.FreeHome Report requests (Scotland)Scotland only: buyers and solicitors asking for a Home Report are told how to get it, and the request is logged the same day.NewFreeLoop valuation requestsSales valuation call backs arrive in Loop as valuation requests, ready to book the appraisal.NewFreeAutotask ticketsIT support calls become Autotask tickets for the caller’s company.NewFreeMicrosoft BookingsYour receptionist tells callers when you’re free and texts them your booking page.FreeCal.com bookingsYour receptionist tells callers your next free times and texts them your booking page.FreeData requestsRequests for a copy of someone’s personal data, or to delete it, are logged with the date, so the one-month deadline isn’t missed.FreeCalendly booking linksTexts callers a one-time Calendly link to book a consultation at a time that’s really free.FreeCall recording noticeTells every caller that an AI assistant answers and a written record is kept, and deletes it for anyone who says no.FreeMarketing consentAsks callers if they’d like offers by text or email, one question each, and keeps a record of every yes.FreeBookwhen classesTells callers which of your Bookwhen classes and events have space, and texts them your booking page.FreeGift Up vouchersChecks a gift voucher’s balance and expiry mid-call, and notes the code on the booking for your team.FreeSmart routingYour own rules for who hears about what: a caller who mentions a topic is passed straight to the right person.FreeConversion trackingShows which of your ads bring real customers, by reporting the bookings and enquiries your receptionist wins.FreeEmail notificationsEmails your team about each booking, call back and urgent call, from your own email service.FreeUrgent escalationPages your on-call team when a caller has an emergency, through the on-call tool you already use.FreeHelpdesk ticketsOpens a ticket in your helpdesk for each call back and urgent call, and closes it when you mark it done.FreeTask listTurns call backs and urgent messages into tasks in the tool your team already plans its work in.FreeSpreadsheet logAdds a row to your spreadsheet for every booking, call back, enquiry and call.FreeDaily summaryA short round-up each day of bookings, cancellations, call backs and urgent calls.FreeCalendar syncKeeps bookings off times you’re busy, and puts every booking in your own calendar.FreeBooking depositsTexts a secure Stripe deposit link after a booking, with payment going straight to your account.FreeAppointment remindersTexts people before their appointment, so fewer forget to turn up.FreeCancellation listWhen someone cancels, the slot is texted to people waiting for an earlier one.FreeReview requestsAsks people how their visit went, and sends the happy ones your review link.£2 a monthText messagesAnswers texts sent to your number, and lets people reply to your reminders.FreeEmailReads your inbox and answers new emails, for you to approve or sent automatically.FreeWhatsAppAnswers WhatsApp messages from your own WhatsApp account.£4.99 a monthOn requestTeam alertsPosts bookings, callbacks and urgent calls to your team’s chat.FreeOn-call rotaTexts the person on call straight away when a caller says it’s urgent.FreeCRM syncAdds enquiries, call backs and bookings to your CRM without duplicate contacts.FreeAccessibility needsTells callers about your step-free access, parking, hearing loop and interpreters, and asks if they need anything.FreeRunning lateWhen clients call to say they’re running late, tells them your rule and lets your team know straight away.FreeDiscounts and concessionsTells callers about your student, NHS, Blue Light or over-60s discounts and the proof they need.FreeWebhooksSends every booking, callback, enquiry and call summary to your other tools.£2 a monthNeed something else?One of our developers builds plugins for your business. Tell us what you’d like it to do.Arrange a call
Custom plugins
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Tell us on a call what your business needs: the tool you use, or the job you’d like your receptionist to do.
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One of our developers builds a plugin for your business, scoped with you in writing before anything is signed.
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It works like every other plugin: set up in your dashboard, and you can switch it off any time.
Need something that isn’t here? Tell us what you use and what you’d like it to do. One of our developers will build a plugin for your business.
Arrange a call about a custom plugin ›